An official website of the United States government
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

News | Nov. 21, 2024

How To Schedule an Appointment Using the MHS GENESIS Patient Portal

By TRICARE Communications

Navigating your healthcare appointments at military hospitals and clinics is convenient with the MHS GENESIS Patient Portal’s scheduling feature.

“The scheduling feature allows you to manage most of your medical appointments online, whether it’s on a smartphone, tablet, or computer,” said U.S. Public Health Service Cmdr. Minh Doan, patient portal solution owner at the Defense Health Agency.

Here’s how you can take full advantage of the scheduling feature.

Step 1: Log in

To begin, visit the MHS GENESIS Patient Portal using a computer or mobile device. Once on the site, you’ll need to log in.

Note: Access to the MHS GENESIS Patient Portal requires a DS Logon, Common Access Card, or Personal Identity Verification. If you don’t have a DS Logon, you can register for one on the portal site by clicking “Create New Account.”

For issues accessing the patient portal with your DS Logon, contact the DMDC Customer Contact Center at 800-368-3665. Help is available Monday through Friday from 5 a.m. to 5 p.m. PT.

Have more questions about logging in to the MHS GENESIS Patient Portal? Check out “How To Access Your MHS GENESIS Patient Portal” on the TRICARE Newsroom.

Step 2: Navigate to Appointments

Once you’re logged in, look for the “Appointments” tab. This section allows you to:
  • See all your upcoming and past appointments.
  • Schedule new appointments.
  • Reschedule or cancel existing appointments.
Click “Schedule Appointment” to begin. Looking to schedule an appointment for a family member? Select the name of the person the appointment is for.

Step 3: Select the appointment by Provider or Appointment Type

There are two options available when scheduling an appointment: by Provider or by Appointment Type.
  • By Provider: If you’ve already seen a provider, their name will appear at the top of the provider list. You can choose a provider from the larger list of available providers. After selecting your provider, you’ll need to select the Appointment Type.
  • By Appointment Type: Choosing the right type of care ensures you’re matched with the appropriate provider. Click on the cell and a dropdown list will show available appointment types to choose from. For example, you can choose a family medicine visit for routine care or general health concerns. You can also choose between an in-person or telephone appointment. (Note: Telephone visits may not be appropriate for all health concerns.)
After selecting the Appointment Type, you’ll be asked to select the location where you want to be seen. Search for the military hospital or clinic where you’re normally seen or where you expect to be treated.

If you can’t find your military hospital or clinic, it may be listed by another name—or, it may not have appointments available to schedule in the patient portal. Please call the facility directly to make an appointment or contact your care team for more information.

Step 4: Pick a date and time

You’ll see available dates and times for the provider you selected, or for the appointment type at the location you selected. Scroll through the options to find a date and time that works best for you. MHS GENESIS allows you to select appointments based on your schedule, providing flexibility and convenience.

If you don’t see a time that works, you can always check back later or contact the hospital or clinic directly for availability.

Step 5: Add details about your visit

Before finalizing your appointment, you’ll have the opportunity to provide additional details. You must specify why you’re scheduling the appointment. You can also add notes for your provider. This step helps your care team prepare for your visit by ensuring they have all necessary information in advance.

You’ll also choose how you’d like to be contacted if a follow-up is needed for your appointment.

Step 6: Confirm the appointment

Once you’ve filled in all details, review your appointment to ensure everything is correct. Confirm the location, provider, date, and time. When you’re ready, click “Book Appointment.”

You can then see the details under “Upcoming Appointments.”

Step 7: Managing appointments

Need to make changes to your appointment? Simply return to the “Appointments” tab. From here, you can modify or cancel your appointment at any time.
  1. Under “Upcoming Appointments,” find the appointment you want to modify. Select “Options.”
  2. Select “View Details,” “Reschedule appointment,” or “Cancel.” Rescheduling will let you change the date or time of your appointment. Canceling will remove a scheduled appointment that’s no longer needed. (Note: If you cancel, you’ll need to create a new appointment if you still need to see your provider.)
  3. Fill in required fields with the red asterisk.
  4. Click “Send request” or “Yes, Cancel Appointment” after you’ve filled in all required fields. Please note that when you “Send request,” your care team will get a Reschedule or Cancel message. They’ll need to take action before your appointment is rescheduled or cancelled. Click “Yes, Cancel Appointment” to finalize the cancellation.

By following these steps, you’ll find that the MHS GENESIS Patient Portal is a convenient method for making and managing your appointments.

Would you like the latest TRICARE news sent to you by email? Visit TRICARE Subscriptions, and create your personalized profile to get benefit updates, news, and more.
 

Map of West Region states and TRICARE logo. Text: Referral approval waiver: Referral approvals are waived through June 30.

Defense Health Agency Extends Referral Approval ...

News
Apr. 30, 2025

Do you live in the West Region? Do you have TRICARE Prime? You should know that the Defense Health Agency has...
Read More
TRICARE logo; map of West Region U.S. states in blue. Text reads "Attention West Region Beneficiaries: Submit your payments by April 30 to avoid disenrollment. If you are disenrolled, call TriWest at 888-TRIWEST to reinstate your TRICARE health plan."

Disenrolled From Your TRICARE Plan in the West R...

News
Apr. 29, 2025

Do you currently live in the TRICARE West Region? Do you pay for your TRICARE coverage using a bank electronic...
Read More
Drop off unused, unneeded, or expired drugs at military pharmacies in the U.S.

Safely Dispose of Unused Prescriptions on April ...

News
Apr. 24, 2025

Did you know that Saturday, April 26, is the next National Drug Take Back Day? It’s a day to safely dispose of...
Read More
TRICARE For Life Handbook graphic

Want To Learn About TRICARE For Life? Check Out ...

News
Apr. 22, 2025

You may be approaching age 65, or you may have a disability or a medical condition that makes you eligible for...
Read More
Smiling woman stands in front of American flag.

Unlock Your Health: Need Help With Your TRICARE ...

News
Apr. 18, 2025

Did you know that military hospitals and clinics have support staff who can help you navigate your TRICARE...
Read More
Four young children stand in a huddle, laughing and holding a soccer ball. Text reads: Stay in the Game - Stop Measles Before It Starts! Defense Health Agency and Unlock Your Health text.

Measles Cases on the Rise in the U.S.: Recognize...

News
Apr. 17, 2025

You may have heard about the ongoing measles outbreak in the U.S. Measles is a highly contagious illness that...
Read More
Uniformed service member answers phone standing in front of computer screen

TRICARE’s Near Patient Program: What To Know

News
Apr. 15, 2025

For service members and their family members living overseas, challenges like language barriers and unfamiliar...
Read More
Graphic with TRICARE logo that reads, "Patients needed on April 25 for a focus group discussion on menopause. Sign up deadline is April 24. Learn if you qualify." Drawing of three womn sitting around a laptop.

Provide Feedback on Clinical Practice Guidelines...

News
Apr. 10, 2025

Did you know that your feedback could be a key ingredient in developing health policies, treatments, and...
Read More

April 30, 2025

Defense Health Agency Extends Referral Approval Waiver Through June 30 for West Region TRICARE Prime Enrollees

Do you live in the West Region? Do you have TRICARE Prime? You should know that the Defense Health Agency has extended the West Region referral approval waiver through June 30. TRICARE-authorized specialty care providers don’t need to wait for TriWest Healthcare Alliance to approve referrals issued by your primary care manager before providing outpatient care.

April 29, 2025

Disenrolled From Your TRICARE Plan in the West Region? Here’s How To Reinstate Your Coverage After April 30

Do you currently live in the TRICARE West Region? Do you pay for your TRICARE coverage using a bank electronic funds transfer, credit card, or debit card? If you haven’t done so already, you must securely provide your payment information to the West Region contractor, TriWest Healthcare Alliance, by April 30. If you haven’t submitted payment to TriWest by April 30, you and your family members will be disenrolled from your TRICARE plan on May 1. This disenrollment is retroactive to your paid-through date.

April 24, 2025

Safely Dispose of Unused Prescriptions on April 26, National Drug Take Back Day

Did you know that Saturday, April 26, is the next National Drug Take Back Day? It’s a day to safely dispose of unwanted, expired, or excess medications. But it’s also important to know that military pharmacies offer ways to safely dispose of drugs all year long through the Military Health System Drug Take Back program.

April 22, 2025

Want To Learn About TRICARE For Life? Check Out This Handbook

You may be approaching age 65, or you may have a disability or a medical condition that makes you eligible for Medicare and TRICARE For Life before you turn age 65. In either case, you’ll benefit from checking out the TRICARE For Life Handbook.

April 18, 2025

Unlock Your Health: Need Help With Your TRICARE Benefit? A Beneficiary Counseling and Assistance Coordinator Can Help

Did you know that military hospitals and clinics have support staff who can help you navigate your TRICARE benefit? These include Beneficiary Counseling and Assistance Coordinators. You can find them at any military hospital or clinic.

April 17, 2025

Measles Cases on the Rise in the U.S.: Recognize the Symptoms and Protect Your Family

You may have heard about the ongoing measles outbreak in the U.S. Measles is a highly contagious illness that can cause serious complications. Anyone who isn’t protected against measles can get the illness—and children are especially at risk of getting seriously sick.

April 15, 2025

TRICARE’s Near Patient Program: What To Know

For service members and their family members living overseas, challenges like language barriers and unfamiliar health systems may make getting medical care stressful. But getting health care overseas doesn’t have to be difficult. Luckily, TRICARE offers the Near Patient Program to help monitor your medical care and assist you in ten overseas locations.

April 10, 2025

Provide Feedback on Clinical Practice Guidelines in Joint DOD, VA Patient Focus Groups: Menopause Discussion on April 25

Did you know that your feedback could be a key ingredient in developing health policies, treatments, and models of care for the military and veteran healthcare systems? The Department of Defense and Veterans Health Administration are seeking volunteers for four upcoming virtual patient focus groups. The next focus group, on diagnosing and treating menopause, is on April 25 at 2 p.m. ET. The deadline to register is April 24 at 5 p.m. ET.

April 8, 2025

New TRICARE Drive Time Waiver Policy Makes it Easier To Keep Your Primary Care Manager if You Move

Are you moving to a new home? Is it more than a 30-minute drive from your primary care manager? If so, TRICARE is making it simpler to keep your TRICARE Prime coverage. Now, most families who live more than 30 minutes but less than 100 miles from their PCM can continue seeing them without taking action.

April 3, 2025

Q&A: Your TRICARE Catastrophic Cap

You can’t always predict your family’s healthcare needs. But you can know the most you could have to pay for TRICARE covered services. TRICARE calls this your catastrophic cap. Your catastrophic cap limits how much you and your family will pay for TRICARE covered healthcare services each calendar year.