Feb. 6, 2025

TRICARE West Region Contractor Transition: What To Know if You Live in the West Region

FALLS CHURCH, Va. — On Jan. 1, TRICARE began delivering health care under its new regional contracts. This means that TriWest Healthcare Alliance is now the contractor for the TRICARE West Region, including six states that moved from the East Region. The Defense Health Agency is aware that some West Region beneficiaries have experienced challenges since Jan. 1. Together, the DHA and TriWest are actively implementing strategies to address these concerns.

Jan. 25, 2025

Defense Health Agency Announces TRICARE West Region Referral Approval Waiver

FALLS CHURCH, Va. — Are you enrolled in TRICARE Prime? You should know that the Defense Health Agency has waived the requirement to obtain approval for referrals to outpatient specialty care for TRICARE Prime enrollees in the West Region. This means TRICARE-authorized specialty care providers don’t need to wait for TriWest to approve referrals issued by your primary care manager before providing outpatient care. However, you’ll still need to get a referral from your primary care manager before getting that specialty care. This process will be in place through June 30 and is retroactive to Jan. 1, 2025.

Jan. 22, 2025

TRICARE Online Patient Portal Decommissioning: Download Your Health Records Now

FALLS CHURCH, Va. — On April 1, the TRICARE Online Patient Portal will no longer be available. The Department of Defense’s new electronic health record—MHS GENESIS—has replaced the TOL Patient Portal. If you want to keep a copy of your legacy health records for personal use, you must download them from the TOL Patient Portal before April 1.

Jan. 8, 2025

DHA Hospitals Earn Top Honors From the Leapfrog Group

FALLS CHURCH, Va. — The Leapfrog Group has named two Defense Health Agency hospitals among the best in the nation. This shows the military's strong focus on keeping patients safe and providing high-quality care.

Jan. 6, 2025

Live in the West Region? Provide Your Payment Information to TriWest Now

FALLS CHURCH, Va. — Do you currently live in the West Region? Or, do you live in one of the six states that moved to the West Region on Jan. 1? If you pay for your TRICARE coverage using a bank electronic funds transfer, credit card, or debit card, you must now securely give your recurring payment information to the West Region contractor, TriWest Healthcare Alliance.

Dec. 17, 2024

New Prescription Refill System Coming to Military Pharmacies: What To Know

FALLS CHURCH, Va. — Do you get your prescriptions at a military pharmacy in the U.S.? You should know that the Defense Health Agency is upgrading to a new prescription refill system at military pharmacies. The new Interactive Voice Response system will help standardize refill notices.

Dec. 3, 2024

Reminder: TRICARE Regions Are Changing Jan. 1, 2025

FALLS CHURCH, Va. — There will be changes to the TRICARE regions in the U.S. on Jan. 1, 2025. While there will still be two TRICARE regions, six states currently in the East Region will move to the West Region. There are also some zip codes in four of these states that will be exceptions to the region changes.

Nov. 27, 2024

DHA Hospitals Honored for Surgical Excellence

FALLS CHURCH, Va. — The American College of Surgeons National Surgical Quality Improvement Program has recognized three Defense Health Agency hospitals for their outstanding surgical care.

Nov. 21, 2024

How To Schedule an Appointment Using the MHS GENESIS Patient Portal

FALLS CHURCH, Va. — Navigating your healthcare appointments at military hospitals and clinics is convenient with the MHS GENESIS Patient Portal’s scheduling feature.

Nov. 15, 2024

Fifteen Military Hospitals Receive Leapfrog’s Highest Safety Grade

FALLS CHURCH, Va. — The Defense Health Agency announced 15 military hospitals got an “A” rating in Leapfrog Hospital Safety Grade fall 2024 assessment. This grade reflects the DHA’s ongoing dedication to transparency and to provide high-quality, safe care to service members and their families.