An official website of the United States government
Here's how you know
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

News | Dec. 20, 2021

Need Health Advice at Home? Chat With a Nurse 24/7

By TRICARE Communications

With the threat of flu season added to the ongoing COVID-19 pandemic, you might not want to go to the doctor’s office for a minor health issue. And with the Military Health System (MHS) Nurse Advice Line, you may not have to. According to the Centers for Disease Control and Prevention, one of the best ways to prevent flu and COVID-19 is to avoid contact with people who are sick. With the MHS Nurse Advice Line, you can get health advice 24/7 from a registered nurse from the comfort of your home.
 
“Virtual care, such as the Military Health System Nurse Advice Line, has become an important tool in fighting infectious diseases,” said U.S. Public Health Service Lt. Bobby Taylor, MHS Nurse Advice Line program manager. “This free resource allows TRICARE beneficiaries to practice social distancing measures while still receiving answers to their health questions no matter where they are.”
 
You may have some questions about this service. Here are some answers to get you started.
 
Am I eligible to use the MHS Nurse Advice Line?
Yes, if you’re a TRICARE beneficiary living or traveling in the U.S. or in a country outside the U.S. with a military hospital or clinic. The nurse and care teams will provide advice based on the care available to you based on your status and health plan:
  • TRICARE Prime
  • TRICARE Plus
  • TRICARE Prime Remote
  • TRICARE Overseas Program Prime
  • TRICARE Overseas Program Prime Remote
  • TRICARE Select
  • TRICARE Overseas Program Select
  • TRICARE For Life
  • TRICARE Reserve Select
  • TRICARE Retired Reserve
  • TRICARE Young Adult
 
You can’t use the MHS Nurse Advice Line if you’re enrolled in the US Family Health Plan, which has its own nurse advice line.
 
What services does the MHS Nurse Advice Line offer?
Sometimes you need a quick answer to a health question. Maybe your concern can’t wait until you see your doctor. Specially trained registered nurses can help you navigate your family’s health care needs anytime, day or night. Some of the services include:
  • Answering your health care questions
  • Assessing your symptoms and giving recommendations for the most appropriate steps to take
  • Providing instructions to treat minor issues or self-care tips that you can use at home
  • Helping locate an appropriate urgent care or emergency care facility, if necessary
  • Helping you schedule an appointment at a military hospital or clinic if you’re enrolled
 
If you call the MHS Nurse Advice Line about your child, you can speak to a nurse who has special pediatric training. Nurses also have experience in answering questions and providing advice on how and when to seek help for mental health issues. These services are available at no cost to you.
 
If you reasonably believe you have an emergency, always call 911 or your international emergency number. Or, go to the nearest emergency room. The MHS Nurse Advice Line isn’t for medical emergencies.
 
How do I access the MHS Nurse Advice Line?
You can call and speak to a nurse by phone. If you’re in the U.S., Guam, or Puerto Rico, call 1-800-TRICARE (1-800-874-2273), then choose option 1. You can find all other country-specific phone numbers on the website. In addition to the phone, other options may include web chat and video chat.
 
When you have a medical concern or an illness or injury occurs after hours, consider the MHS Nurse Advice Line. Registered nurses are available 24/7 to answer your health care questions and assess your symptoms from the convenience of your home.
Woman on laptop

TRICARE Prime or TRICARE Select: How to Decide

News
Dec. 01, 2022

Are you thinking about your health care options for 2023? TRICARE Open Season, which runs until Dec. 13, might...
Read More
U.S. Navy Cmdr. Candida Ferguson, a general surgeon at Naval Hospital Jacksonville, talks with a patient about colorectal cancer screening. The Defense Health Agency established new age recommendations for screenings. Regular screening with a stool test, sigmoidoscopy, or colonoscopy, beginning at age 45, is the key to preventing colorectal cancer and finding it early.

Colorectal Cancer Screening Age Decreases to 45

News
Nov. 25, 2022

Although the overall death rate from colorectal cancer has been on the decline in recent years, it remains the...
Read More
Health care provider reviews a notebook

Know the Difference: TRICARE Network Provider vs...

News
Nov. 22, 2022

Are you looking for a new doctor? Finding the right doctor is crucial to your overall health. Regular checkups...
Read More
Two service members stand with two children

Keeping Your DEERS Info Current

News
Nov. 17, 2022

TRICARE Open Season is the time to make changes to your TRICARE health care coverage for the upcoming year...
Read More
Blood Donor Eligibility Update

"Mad Cow" Blood Donor Ban Lifted

News
Nov. 17, 2022

A decades-old blood donor ban was recently lifted by the Food and Drug Administrationmad cow, potentially...
Read More
Staff assigned to Naval Hospital Bremerton's OB-GYN clinic display a number of the instruments and devices associated with patient-centered care during the walk-in contraceptive clinic, an essential part of women's health services provided at NHB. The Defense Health Agency recently issued an Administrative Instruction for access to walk-in contraception services across the Military Health System, letting beneficiaries discuss and receive their preferred and medically appropriate care.

Walk-in Contraceptive Services Required at Hospi...

News
Nov. 15, 2022

The Defense Health Agency is expanding walk-in contraceptive care services to improve reproductive health...
Read More
Service member poses with her spouse

TRICARE Open Season is Here: Find Right TRICARE ...

News
Nov. 14, 2022

TRICARE Open Season begins today, Nov. 14. For most TRICARE beneficiaries, this is your chance to enroll in a...
Read More
A smiling baby

What You Should Know About RSV: Symptoms, Preven...

News
Nov. 09, 2022

You may have heard of a virus called respiratory syncytial virus, also known as RSV. TRICARE encourages you to...
Read More

Dec. 1, 2022

TRICARE Prime or TRICARE Select: How to Decide

Are you thinking about your health care options for 2023? TRICARE Open Season, which runs until Dec. 13, might be your only chance all year to make changes to your current health coverage or enroll in a TRICARE Prime option, including the US Family Health Plan, or TRICARE Select.

Nov. 25, 2022

Colorectal Cancer Screening Age Decreases to 45

Although the overall death rate from colorectal cancer has been on the decline in recent years, it remains the second leading cause of cancer deaths in the United States. There has also been an increase in colorectal cancer-related death for people younger than 55, and an increase in diagnosis in patients between the ages of 40-49 over the past decade, according to the National Cancer Institute.

Nov. 22, 2022

Know the Difference: TRICARE Network Provider vs. Non-Network Provider

Are you looking for a new doctor? Finding the right doctor is crucial to your overall health. Regular checkups are one of the best ways to screen for diseases and prevent future health problems. When searching for a doctor, you may come across the term “network provider” or “non-network provider.” Understanding these two provider types matters to you and your family.

Nov. 17, 2022

Keeping Your DEERS Info Current

TRICARE Open Season is the time to make changes to your TRICARE health care coverage for the upcoming year. But is your information still current in the Defense Enrollment Eligibility Reporting System (DEERS)? If you’re unsure, now is a good time to check.

Nov. 17, 2022

"Mad Cow" Blood Donor Ban Lifted

A decades-old blood donor ban was recently lifted by the Food and Drug Administrationmad cow, potentially increasing the nation's blood supply by hundreds of thousands of donors each year.

Nov. 15, 2022

Walk-in Contraceptive Services Required at Hospitals and Clinics

The Defense Health Agency is expanding walk-in contraceptive care services to improve reproductive health services. These services include same-day access with no appointment or referral needed.

Nov. 14, 2022

TRICARE Open Season is Here: Find Right TRICARE Plan for You

TRICARE Open Season begins today, Nov. 14. For most TRICARE beneficiaries, this is your chance to enroll in a health plan or change health plans for coverage that starts Jan. 1, 2023. You have until Tuesday, Dec. 13, to make those changes.

Nov. 9, 2022

What You Should Know About RSV: Symptoms, Prevention, Care

You may have heard of a virus called respiratory syncytial virus, also known as RSV. TRICARE encourages you to be familiar with the signs of RSV and see your health care provider if you think you or a family member has RSV.

Nov. 7, 2022

Preview 2023 TRICARE Health Plan Costs

Every year, TRICARE costs may change based on the law, the federal cost of living adjustment, changes in the cost of health care services and prescription drugs, and other factors. Depending on your TRICARE plan, you may see changes to your costs, including enrollment fees, premiums, cost-shares, and copayments next year.

Nov. 4, 2022

TRICARE to Host Open Season Webinar on November 17

Don’t miss the “TRICARE Open Season and Your Options” webinar on Nov. 17 at 1 p.m. ET to learn more about this year’s TRICARE Open Season.

Learn More about COVID-19 and the COVID-19 Vaccine.