An official website of the United States government
Here's how you know
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

Local News | July 17, 2023

Department of Defense Stateside Deployment of MHS GENESIS Complete

By Ken Cornwell, MHS Communications

Deployment of MHS GENESIS, the Military Health System’s new electronic health record, is complete at military hospitals and clinics in the continental United States, and now sights are set on transitioning overseas this fall.

When fully deployed, MHS GENESIS will provide DOD's 9.6 million beneficiaries and 205,000 medical providers with a single, integrated health record across the continuum of care. Features of MHS GENESIS include:

  • A modern patient portal that serves as the patient’s “dashboard” to see and manage appointments, send secure messages, complete pre-visit questionaries, and view clinical notes and lab and test results
  • Faster and better management of chronic, complex, and time-sensitive health conditions
  • A unique health library giving patients the ability to search for almost anything they would like to know about their health
  • Business tools that allow hospitals and clinics to accurately collect patient information at the start of a visit

“With the go-live at Wright-Patterson [Air Force Base], our final wave in the continental United States, [worldwide] deployment is now 86% complete,” said Holly Joers, program executive officer for the Defense Healthcare Management Systems.

This Wright-Patterson wave covered 6,800 clinicians and providers in military hospitals and clinics across Ohio, Virginia, Maryland, Indiana, Texas, and Kentucky.

MHS GENESIS also went live within the Department of Commerce’s National Oceanic and Atmospheric Administration, NOAA Corps.

“This is the first time we’ve gone live simultaneously with another federal agency inside our DOD command center. We talk about expanding our federal partnerships, and this is a great example of that,” said Joers.

The deployment and implementation of MHS GENESIS across all military hospitals and clinics throughout the United States was on-time and on-budget. It’s an important milestone for the Defense Health Agency, and one step closer to the agency’s goal of providing a standardized and integrated health information system for all beneficiaries.

“I’m proud of the fact that we stayed true to our schedule and within budget,” said U.S Air Force Col. Thomas Cantilina, MHS GENESIS deputy functional champion.

Limited fielding for the initial operational capability of MHS GENESIS began in February 2017 at four sites in the Pacific Northwest. Since initial deployment, MHS GENESIS has undergone multiple upgrades, stabilization and adoption changes, and thousands of configuration changes. In September 2019, incremental deployment began and continued through the COVID-19 pandemic.

Lessons learned from previous go-live waves improved efforts during the final deployment. “We succeeded thanks to the commitment of our health care teams, military, civilians, and contractors who adopted a can-do attitude every step of the way,” said Cantilina.

The DHA actively looked for feedback from users and stakeholders. These insights and suggestions were incorporated into the deployment strategy and helped identify and address potential issues in advance. The result was smoother transitions and better user experiences, according to Joers.

DHA also learned early in the process that it was necessary for all users, including health care providers and support staff, to get comprehensive MHS GENESIS training to do their jobs.

Joers called the Pay-It-Forward program, a peer-to-peer support program that bolstered an already strong training program, a “game-changer.” Active MHS GENESIS users volunteer about a week of their time to train their peers in the hospitals and clinics going through deployment. This program builds user confidence and speeds adoption, which maximizes benefits and minimizes any potential disruptions to patients or providers.

MHS GENESIS provides enhanced continuity of care, improved coordination among providers, and better access to medical records both patients and health care professionals, according to Joers. It also provides a new patient portal. She suggests beneficiaries learn about the patient portal and take advantage of the many features it offers.

The next MHS GENESIS deployment wave includes overseas military hospitals and clinics. It will deploy at numerous several bases in Europe in September 2023, to include Landstuhl Regional Medical Center in Germany and Royal Air Force Lakenheath in the United Kingdom. And bases in Guam, South Korea, and Japan will follow in October.

The DOD and the Department of Veterans Affairs will also complete a synchronous deployment of MHS GENESIS at the James A. Lovell Federal Health Care Center located in North Chicago, Illinois, in March 2024.

Joers said, “Successful deployment of the federal electronic health record at Lovell FHCC is foundational to future joint sharing sites. By ensuring the departments can work together as a single unit without technology being a barrier, Lovell FHCC becomes a model for how we can do this across DOD, VA, and the broader health care industry.”

 MHS GENESIS will continue to evolve to improve user experience and offer greater access to data to improve decision-making. The plan is to leverage emerging technologies and innovations to enhance the system's functionality, and make it even more intuitive, efficient, and responsive to the needs of users.

“Now that we are close to having the MHS GENESIS baseline out, it’s time to pivot,” said Joers. “I’m excited with our progress, but this is only the end of the beginning.”

Defense Health Agency’s 2022 Senior Noncommissioned Officer of the Year U.S. Air Force Master Sgt. Douglas Rozelle (center) stands with his team from Wright Patterson Air Force Base in Ohio following their completion of the Medic Rodeo, a grueling four-day event challenging Air Force Medical Services personnel’s physical stamina and combat medical knowledge in 2019 at Cannon Air Force Base in New Mexico. Rozelle was a technical sergeant during the competition. (Courtesy Photo)

Senior Noncommissioned Officer of Year Credits T...

Local News
Jul. 17, 2023

U.S. Air Force Master Sgt. Douglas Rozelle has been “aiming high” since 1983 when his parents, Dana and Larry,...
Read More
Ghana Armed Forces Brig. Gen. Nii Adjah Obodai, commander, 37th Military Hospital in Accra, Ghana, presents U.S. Air Force Tech. Sgt. Daniel Fisher, Defense Medical Readiness Institute’s Academic Support Branch noncommissioned-officer-in-charge, with a gift of appreciation for establishing a tactical combat casualty care training site in March 2022. (Photo: Terry J. Goodman)

Defense Health Agency’s Top Noncommissioned Offi...

Local News
Jul. 17, 2023

Defense Health Agency Noncommissioned Officer of the Year U.S. Air Force Tech. Sgt. Daniel Fisher competed in...
Read More
Relocating With Ease During PCS Season

How to minimize service member, family stress du...

Local News
Jun. 30, 2023

For many service members, the general rotation for a permanent change of station is every two to four years...
Read More
U.S. Air Force Staff Sgt. Tanshanika Thompson, 633rd Inpatient Squadron medical technician, performs a routine check-up on Addalyn Grace Hendrick, daughter of Master Sgt. Scott Hendrick, Air Combat Command Headquarters functional manager, at Langley Air Force Base, Va., June 27, 2016. After delivery, to ensure proper recovery time, first-time mothers must spend at least 48 hours in the labor and delivery unit. (U.S. Air Force photo by Airman 1st Class Kaylee Dubois)

No Change to Labor and Delivery Care at Naval Ho...

Local News
Jun. 08, 2023

The Defense Health Agency (DHA) strives to provide safe and high-quality care at all military hospitals and...
Read More
Peterson AFB photo

Peterson Area Dental Laboratory hosts dental sym...

Local News
Jun. 05, 2023

More than 150 dental professionals from across the Department of Defense participated in the 2023 Area Dental...
Read More
PORTSMOUTH, Va. (March 9, 2023) Laboratory Technician Andrienne Collier works with wound cultures to isolate microorganisms while working at the Naval Medical Center Portsmouth laboratory. As part of the Defense Health Agency’s Tidewater Market, the NMCP laboratory provides a comprehensive range of anatomic pathology, blood bank, and clinical pathology services to eligible beneficiaries in the Tidewater region. (U.S. Navy photo by Mass Communication Specialist 2nd Class Dylan M. Kinee/Released)

Tidewater Market Saves by Integrating and Optimi...

Local News
Mar. 10, 2023

In a Defense Health Agency Market that serves more than 390,000 beneficiaries, U.S. Navy Capt. Stacie Milavec...
Read More
Photo of Rebecca Bieber Au.D., Ph.D.

Walter Reed Audiology Speech Pathology Improving...

Local News
Mar. 07, 2023

World Hearing Day is observed annually on March 3 and this year’s theme was “Ear and Hearing Care for All.”
Read More
New text service offers military healthcare updates, information.

New text service offers military healthcare upda...

Local News
Jan. 31, 2023

The San Antonio Market has launched a text messaging service to keep TRICARE beneficiaries informed about...
Read More

July 17, 2023

Senior Noncommissioned Officer of Year Credits Team, Spouse for Achievement

U.S. Air Force Master Sgt. Douglas Rozelle has been “aiming high” since 1983 when his parents, Dana and Larry, now retired U.S. Air Force master sergeants, welcomed him into the world at Holloman Air Force Base in New Mexico. Later, his career took a different path because of his manager at a local pharmacy.

July 17, 2023

Defense Health Agency’s Top Noncommissioned Officer ‘Aims High’

Defense Health Agency Noncommissioned Officer of the Year U.S. Air Force Tech. Sgt. Daniel Fisher competed in the Office of the Secretary of Defense’s Noncommissioned Officer of Year competition in Washington, D.C in May 2023. The winner will be announced at a ceremony in August 2023.

July 17, 2023

Department of Defense Stateside Deployment of MHS GENESIS Complete

Deployment of MHS GENESIS, the Military Health System’s new electronic health record, is complete at military hospitals and clinics in the continental United States, and now sights are set on transitioning overseas this fall.

June 30, 2023

How to minimize service member, family stress during PCS season

For many service members, the general rotation for a permanent change of station is every two to four years. Regardless of how many times a military family has moved, each move varies and each family member responds differently to the transition. The process of relocating during the PCS season can induce stress in response to changes to living arrangements, employment, schools, routines, social activities and new support networks.

June 8, 2023

No Change to Labor and Delivery Care at Naval Hospital Okinawa

The Defense Health Agency (DHA) strives to provide safe and high-quality care at all military hospitals and clinic across the globe.

June 5, 2023

Peterson Area Dental Laboratory hosts dental symposium

More than 150 dental professionals from across the Department of Defense participated in the 2023 Area Dental Laboratory Symposium May 23-25 in Colorado Springs, Colo.

March 10, 2023

Tidewater Market Saves by Integrating and Optimizing Pathology Services

In a Defense Health Agency Market that serves more than 390,000 beneficiaries, U.S. Navy Capt. Stacie Milavec is the subject matter expert on all matters concerning clinical laboratory and anatomic pathology services. Her work to establish a laboratory/pathology collaboration in the Tidewater Market, in southeast Virginia, streamlined efficiencies, cut costs, and created an unprecedented partnership across military hospitals and clinics in the region.

March 7, 2023

Walter Reed Audiology and Speech Pathology Center Focuses on Improving Quality of Life for MHS beneficiaries

World Hearing Day is observed annually on March 3 and this year’s theme was “Ear and Hearing Care for All.”

Jan. 31, 2023

New text service offers military healthcare updates, information

The San Antonio Market has launched a text messaging service to keep TRICARE beneficiaries informed about their local military healthcare system.

Jan. 30, 2023

Wright-Patt doctor finds treatment path for military child with rare neurological condition

For the Anderson family, protecting their 8-year-old son, Reeve, has proven to be the fight of his lifetime.