TRICARE Newsroom HomeArticles
News | Sept. 7, 2021

Take Advantage of New Resources Through the TRICARE Overseas Program

By TRICARE Communications

Did you know the TRICARE Overseas Program (TOP) made changes on Sept. 1 to improve your patient experience? You now have access to a wide range of new resources to help you get the care you need.
 
“International SOS, the overseas contractor, is streamlining its services to make it easier to access quality health care overseas,” said Michael Griffin, program analyst with the TRICARE Overseas Program Office at the Defense Health Agency. “The improvements will help you find and communicate more easily with providers, access services, and more.”
 
Here’s a closer look at what’s changed and how it can help you and your family.
 
Near Patient Program
The TOP has introduced the Near Patient Program (NPP) in specific locations. This program gives you access to in-country medical and non-medical professionals who can help you navigate the overseas health care system. These teams collaborate with TOP providers, overseas military hospitals and clinics, and TRICARE Area Offices to answer questions you may have about medical care in the country you live in.
 
“We want to ensure that cultural or language differences don’t impede your understanding of care,” said Griffin. “Connecting with NPP nurses and other clinical staff will help you navigate the local health care system and feel comfortable with your care.”
 
NPP staff members include nurses, who provide you with day-to-day assistance, and a physician to maintain medical oversight of your care. Clinical quality assurance leads also work with TOP providers to identify how to improve care. They may also offer additional training or support to TOP providers as needed. Each NPP team has a country lead that manages relationships with TOP providers.
 
The NPP is available in: Bahrain, Belgium, Germany, Greece, Italy, Japan, Luxembourg, Netherlands, Poland, Spain, and South Korea. If you aren’t in an NPP location, the TOP Regional Call Center will continue to provide you support.
 
Medical Records Collection Teams
With the addition of Medical Records Collection (MRC) teams, TOP providers will now submit patient medical records to International SOS. What does International SOS do with your records? They ensure your records are sent to the Department of Defense (DoD). This allows the DoD to include them in your official electronic medical record. These records also ensure continuity of care and help your provider manage the patient administration process. MRC teams have started working directly with providers in the NPP regions. This will streamline the records submission process in two ways:
 
  1. Electronic submissions. TOP providers will switch from paper to electronic record submission.
  2. Translation services. TOP providers won’t need to submit medical records in English. MRC teams will provide a medically certified translation of any non-English medical records to the military hospital or clinic you’re enrolled to. Do you have TOP Prime Remote? If so, your translated records will be submitted directly into your electronic medical record.
 
Safely collecting medical records is a key priority. But you must provide consent by signing a Beneficiary Consent to Release of Medical Information Form for International SOS to collect your records. You can download the release form from the TOP website.
 
Beneficiary Support Center
You now also have access to the new Beneficiary Support Center (BSC). What is the BSC? It’s a one-stop resource to help you with your TRICARE benefit overseas. It’s available 24/7 to provide you with:
  • General assistance
  • Telephonic language assistance
  • Answers to questions about enrollment, claims processing, and more
 
One way you can connect to the BSC is by calling your TOP Regional Call Center. But you can also connect to the support center with your computer or mobile device. When the MyCare Overseas beneficiary app launches (which will also be available as a web-based portal), you’ll be able to use the ChatBot tool to find answers to frequently asked questions. You can also start a live chat session with a BSC representative. The TOP will be sharing more information about the app and portal soon.
 
Do you have questions about these changes? If so, go to the TOP website. You can also call the TOP Regional Call Center or check out the TRICARE Overseas Program Handbook for benefit information. And make sure you check out issue 3 of the TRICARE Overseas Program Health Matters Newsletter.
TRICARE Pharmacy Program Overview

Pharmacy Questions? Get the Answers You’re Looki...

News
Sep. 02, 2021

Do you want to learn more about your TRICARE pharmacy benefit? If you’re enrolled in a TRICARE health plan,...
Read More
Service member administers COVID-19 vaccine to fellow service member

Department of Defense Mandates COVID-19 Vaccina...

News
Sep. 01, 2021

On Aug. 24, Secretary of Defense Lloyd J. Austin III issued a memo directing mandatory COVID-19 vaccinations...
Read More
Baby lying down

Expecting a Baby? Here’s How TRICARE Can Help

News
Aug. 26, 2021

You just learned you’re going to be a mom. Congratulations—this is a happy and exciting milestone in your...
Read More
Secretary of Defense Lloyd J. Austin III yesterday issued a memorandum directing mandatory COVID-19 vaccinations for service members, a Pentagon official said today. John F. Kirby, Pentagon press secretary, said only Food and Drug Administration-approved vaccines will be mandatory.

Secretary of Defense Mandates COVID-19 Vaccinati...

News
Aug. 25, 2021

Secretary of Defense Lloyd J. Austin III yesterday issued a memorandum directing mandatory COVID-19...
Read More
Two service members talking

We’re Here for You: TRICARE Resources for Those ...

News
Aug. 24, 2021

The news out of Afghanistan has affected many in our community. We know this may cause stress to some service...
Read More
Navy recruits receive a COVID-19 vaccination in Pacific Fleet drill hall at Recruit Training Command in Great Lakes, Illinois. The COVID-19 vaccine will be mandatory for service members by mid-September, Secretary of Defense Lloyd J. Austin III said in a message to the force released yesterday. (U.S. Navy photo by Petty Officer 1st Class Spencer Fling)

Austin Seeks Presidential Approval for Mandatory...

News
Aug. 20, 2021

President Joe Biden asked Austin to consider how and when the COVID-19 vaccine could be added to the list of...
Read More
Service member prepares COVID-19 vaccine supplies

Protect Yourself from COVID-19 Variants

News
Aug. 19, 2021

As scientists and health experts work to learn more about COVID-19, they’re urging you to keep your guard up...
Read More
Young woman smiling

TRICARE Dental Program Covers Braces. But Does i...

News
Aug. 17, 2021

Are you wondering if you can get clear aligners with the TRICARE Dental Program (TDP)? That’s a common...
Read More

Sept. 7, 2021

Take Advantage of New Resources Through the TRICARE Overseas Program

Did you know the TRICARE Overseas Program (TOP) made changes on Sept. 1 to improve your patient experience? You now have access to a wide range of new resources to help you get the care you need.

Sept. 2, 2021

Pharmacy Questions? Get the Answers You’re Looking for With This TRICARE Resource

Do you want to learn more about your TRICARE pharmacy benefit? If you’re enrolled in a TRICARE health plan, you’re eligible for pharmacy coverage through the TRICARE Pharmacy Program, unless you have the US Family Health Plan, which has a separate pharmacy coverage.

Sept. 1, 2021

Department of Defense Mandates COVID-19 Vaccinations for Service Members

On Aug. 24, Secretary of Defense Lloyd J. Austin III issued a memo directing mandatory COVID-19 vaccinations for all uniformed service members. The news from the Department of Defense (DoD) comes after careful consultation with medical experts on ways to protect the health and readiness of the force during the COVID-19 pandemic.

Aug. 26, 2021

Expecting a Baby? Here’s How TRICARE Can Help

You just learned you’re going to be a mom. Congratulations—this is a happy and exciting milestone in your life. But you may also feel nervous about what comes next, and that’s okay. TRICARE is here to help you every step of the way.

Aug. 25, 2021

Secretary of Defense Mandates COVID-19 Vaccinations for Service Members

Secretary of Defense Lloyd J. Austin III yesterday issued a memorandum directing mandatory COVID-19 vaccinations for service members, a Pentagon official said today. John F. Kirby, Pentagon press secretary, said only Food and Drug Administration-approved vaccines will be mandatory.

Aug. 24, 2021

We’re Here for You: TRICARE Resources for Those Struggling with the Events in Afghanistan

The news out of Afghanistan has affected many in our community. We know this may cause stress to some service members, military retirees, and their families. If you think you or a family member could benefit from mental health services, you’re covered with TRICARE.

Aug. 20, 2021

Austin Seeks Presidential Approval for Mandatory Troop Vaccinations by Mid-September

President Joe Biden asked Austin to consider how and when the COVID-19 vaccine could be added to the list of required vaccines for all service members when the Delta variant of the COVID-19 virus began to cause a spike in cases July 29. Austin, who was in Vietnam when the president made his speech on the subject, promised to "not let grass grow" as he made his decision.

Aug. 19, 2021

Protect Yourself from COVID-19 Variants

As scientists and health experts work to learn more about COVID-19, they’re urging you to keep your guard up. The virus that causes COVID-19 continues to change through mutation, which has caused new variants of the virus to appear in many places around the world.

Aug. 17, 2021

TRICARE Dental Program Covers Braces. But Does it Cover Clear Aligners?

Are you wondering if you can get clear aligners with the TRICARE Dental Program (TDP)? That’s a common question many TDP enrollees have—and we’ve got the answer for you. The TDP covers 50% of the cost of clear aligners and other orthodontic services up to the lifetime orthodontic maximum of $1,750.

Aug. 13, 2021

Don't Hesitate: Vaccinate Today for School

Back-to-school time is here already, and many parents are required to show proof of vaccinations before their children can return to in-person classes.

Learn More about COVID-19 and the COVID-19 Vaccine.