An official website of the United States government
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

News | Dec. 17, 2024

New Prescription Refill System Coming to Military Pharmacies: What To Know

By TRICARE Communications

Do you get your prescriptions at a military pharmacy in the U.S.? You should know that the Defense Health Agency is upgrading to a new prescription refill system at military pharmacies. The new Interactive Voice Response system will help standardize refill notices.

“DHA’s commitment is to deliver exceptional care anytime, anywhere, always, including our pharmacy services,” said U.S. Air Force Lt. Col. Julie Meek, deputy pharmacy program manager, Informatics Integration Branch, Pharmacy Operations Division at the Defense Health Agency.

Meek is managing the transition to the new system.

“We embrace opportunities like this to take advantage of available technology and better fulfill that promise,” she said.

This change means your military pharmacy may have a new phone number for its prescription refill line. To find your military pharmacy’s refill phone number, check the military hospital or clinic’s website. The pharmacy’s old refill number will automatically transfer to the new refill number until the transition is complete. (Note: If you typically reach your pharmacy by calling the military hospital or clinic’s main line, you can still do this by selecting the pharmacy option.)

If you get prescriptions at a military pharmacy overseas, this upgrade will happen later in 2025. You don’t need to check for a new phone number yet.

You can also refill your prescriptions using the MHS GENESIS Patient Portal. Follow these steps:

  1. Log in to the MHS GENESIS Patient Portal.
  2. Click on the “Rx Refills” tab at the top menu bar of the homepage. You can see all your prescriptions that are ready for refill in one place.
  3. Choose which prescriptions you want to refill.
  4. Pick where you want to get your refills.
  5. See when your refills will be ready.

Want to learn more about managing your prescriptions in the patient portal? Check out the TRICARE Newsroom article “MHS GENESIS Patient Portal Makes Refilling Prescriptions Easier.”

It’s important to know this transition won’t affect any of your existing prescriptions or refills. All remaining refills will move over to the new system—for example, if you have two refills left on a prescription now, you’ll still have those two refills once the new IVR system is in place.

Remember: At a military pharmacy, you can get up to a 90-day supply of most covered drugs, as described in the TRICARE Pharmacy Overview Fact Sheet.

Have more questions about this new prescription refill system? Contact your local military pharmacy to learn more.

Would you like the latest TRICARE news sent to you by email? Visit TRICARE Subscriptions, and create your personalized profile to get benefit updates, news, and more.

 

Smiling mother and son stand in kitchen, mixing ingredients in a mixing bowl

Q&A: Your TRICARE Catastrophic Cap

News
Apr. 03, 2025

You can’t always predict your family’s healthcare needs. But you can know the most you could have to pay for...
Read More
Woman in white lab coat speaks on a laptop.

Unlock Your Health by Getting Virtual Health Car...

News
Apr. 01, 2025

Did you know that TRICARE beneficiaries can receive a variety of healthcare services via virtual health? These...
Read More
Map of the TRICARE West Region states shown in blue, next to TRICARE logo. Text reads, "Attention West Region Beneficiaries: Payment Deadline: The deadline to make your payment is April 30. Referral Approval Waiver: Referral approvals are waived through April 30."

Live in the West Region? Submit Payments to TriW...

News
Mar. 27, 2025

Do you currently live in the West Region? Do you pay for your TRICARE coverage using a bank electronic funds...
Read More
Woman holds her baby.

Having a Baby in 2025? Here’s How TRICARE Covers...

News
Mar. 26, 2025

Are you expecting a baby in 2025? TRICARE covers many services to help you through pregnancy, childbirth, and...
Read More
Woman and child on the TRICARE Dental Program website home page.

The TRICARE Dental Program Website Has a New Look!

News
Mar. 20, 2025

Have you checked out the new TRICARE Dental Program website yet? The updated layout makes searching your...
Read More
Man and woman take a picture outside.

Unlock Your Health With These TRICARE For Life B...

News
Mar. 20, 2025

As you age, it’s important to think about your future health needs. If you’re eligible for Medicare at age 65,...
Read More
Dentist holds dental equipment.

The Dentist Is In... 10 TRICARE Dental Program T...

News
Mar. 19, 2025

Whether you’re new to the TRICARE Dental Program or a long term TDP beneficiary, it’s important to brush up on...
Read More
Woman in medical scrubs holds up model teeth.

Take Charge of Your Oral Health

News
Mar. 18, 2025

Have you ever felt intimidated by the dentist? Dental related stress is common. The stress of going to the...
Read More

April 3, 2025

Q&A: Your TRICARE Catastrophic Cap

You can’t always predict your family’s healthcare needs. But you can know the most you could have to pay for TRICARE covered services. TRICARE calls this your catastrophic cap. Your catastrophic cap limits how much you and your family will pay for TRICARE covered healthcare services each calendar year.

April 1, 2025

Unlock Your Health by Getting Virtual Health Care at Home With TRICARE

Did you know that TRICARE beneficiaries can receive a variety of healthcare services via virtual health? These services take place through secure video calls, phone appointments, and other technology platforms. TRICARE virtual health coverage includes primary care, urgent care, mental health, and specialty services.

March 27, 2025

Live in the West Region? Submit Payments to TriWest by April 30 To Avoid Disenrollment – Plus, Referral Approval Waiver Extended to April 30

Do you currently live in the West Region? Do you pay for your TRICARE coverage using a bank electronic funds transfer, credit card, or debit card? If so, and you haven’t done so already, you must provide your payment information to the West Region contractor, TriWest Healthcare Alliance, by Wednesday, April 30. If you don’t act, you’ll be disenrolled, retroactive to your paid-through date. If you have TRICARE Prime, you should also know that the Defense Health Agency has extended the West Region referral approval waiver through April 30.

March 26, 2025

Having a Baby in 2025? Here’s How TRICARE Covers Maternity Services

Are you expecting a baby in 2025? TRICARE covers many services to help you through pregnancy, childbirth, and after your baby is born. Prenatal and postpartum care helps keep both you and your baby healthy by catching any problems early—and, recent updates to the Childbirth and Breastfeeding Support Demonstration now bring more support options to families worldwide.

March 20, 2025

The TRICARE Dental Program Website Has a New Look!

Have you checked out the new TRICARE Dental Program website yet? The updated layout makes searching your important TDP benefits information simpler.

March 20, 2025

Unlock Your Health With These TRICARE For Life Basics

As you age, it’s important to think about your future health needs. If you’re eligible for Medicare at age 65, TRICARE has you covered if you take the appropriate steps. Once you actively have Medicare Part A and Part B, you’re automatically enrolled in TRICARE For Life. TFL coverage allows you to get the care you need while minimizing out-of-pocket expenses.

March 19, 2025

The Dentist Is In... 10 TRICARE Dental Program Terms You Should Know

Whether you’re new to the TRICARE Dental Program or a long term TDP beneficiary, it’s important to brush up on essential terms relating to your dental coverage. Understanding your TDP plan can help you make the most of your benefits.

March 18, 2025

Take Charge of Your Oral Health

Have you ever felt intimidated by the dentist? Dental related stress is common. The stress of going to the dentist often leads people to feel hesitant. If you’re feeling unsure at the dentist, then you may not ask any questions or express your discomfort with a procedure. However, taking charge of your oral health isn't just about brushing and flossing daily; it's about actively participating in your dental care journey.

March 18, 2025

Unlock Your Health: Here’s How TRICARE and Other Health Insurance Work Together

TRICARE may not be the only health coverage you have. If you have health insurance through an employer, a spouse’s plan, or a private insurer, it’s considered other health insurance, which can affect how TRICARE processes your claim. TRICARE and OHI work together to help cover your health care and services.

March 13, 2025

How To Find and Choose Your TRICARE Provider

If you’re looking for a provider, it’s important to understand the different types of TRICARE providers you can see. The type of provider you see can determine how much you pay for care and the process for filing claims.