An official website of the United States government
Here's how you know
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

News | March 1, 2022

Near Patient Program Provides Support to TRICARE Families Overseas

By TRICARE Communications

When you’re sick or injured, you want simple access to health care services no matter where you are. That’s one of the reasons why International SOS Government Services, Inc., the TRICARE Overseas Program (TOP) contractor, introduced the Near Patient Program.
 
“The Near Patient Program helps beneficiaries based in certain overseas locations with their health care needs,” said Michael Griffin, program analyst with the TRICARE Overseas Program Office at the Defense Health Agency. “Service members and their families can often experience cultural and language barriers in a foreign country. This program makes navigating the overseas health care system easier, so families have a more positive patient experience.”
 
Through the Near Patient Program, you have access to medical and non-medical professionals who will:
  • Help you bridge cultural nuances and better understand local health care services
  • Act as a key communication channel between you and overseas providers
  • Work with local providers to collect your medical records and resolve non-clinical issues
  • Work with military hospitals and clinics to ensure seamless continuity of care
  • Oversee inpatient admissions and collaborate with others
 
“With different individuals and local overseas teams collaborating, the goal is to provide comprehensive health care support from beginning to end of a patient’s journey,” added Griffin.
 
To use the Near Patient Program, you must be enrolled in TRICARE Prime Overseas or TRICARE Prime Remote Overseas. You must also seek care in one of the countries in which the program is available. The Near Patient Program is in the following countries:
  • Germany
  • Italy
  • Belgium
  • Netherlands
  • Luxembourg
  • Spain
  • Greece
  • Poland
  • Bahrain
  • South Korea
  • Japan
 
Are you not in a Near Patient Program location? Then you still have support through the TOP Regional Call Center, as outlined in the TRICARE Overseas Program Handbook. You can get help 24/7 when you call your TOP Regional Call Center.
 
If you’re in a location where the program is available, you can connect with your local care team through your TOP Regional Call Center. You also have direct access to your Near Patient Program Team through the MyCare Overseas app. Click on “24/7 Assistance” and you’ll find the “My Local Care Team” section. From there, you can start a live chat or a call. Keep in mind, you can contact the Near Patient Team via the app if you meet the following requirements:
  • You’re enrolled in TRICARE Prime Overseas or TRICARE Prime Remote Overseas
  • You’re enrolled in one of the overseas locations where the Near Patient Program is available
  • You or a family member has opened a case with the TRICARE Overseas Program in the past two years
 
Let the Near Patient Program help you navigate what can be a complex local health care system at times. Learn more about the program and other support services on the TRICARE Overseas website.
Provider wearing white lab coat flips through papers with charts on clipboard.

The HIPAA Privacy Rule and Military Health Care:...

News
Mar. 21, 2024

Are you the parent or legal sponsor of a minor child? If so, there are things you should know about what...
Read More
Collage image that displays the cover of the TRICARE Choices in the United States Handbook in front of other TRICARE handbooks.

Get To Know Your TRICARE Options in the U.S.

News
Mar. 20, 2024

Are you new to TRICARE and wondering what your health, dental, and vision coverage options are? If you live in...
Read More
Infographic including stick figure typing on laptop and a speech bubble with prescription bottle. Text reads "Military Health System MHS GENESIS - Refills are here!"

New Feature of MHS GENESIS Patient Portal Allows...

News
Mar. 15, 2024

The Defense Health Agency has launched a new feature that lets you request prescription refills through MHS...
Read More
Uniformed service member smiles and stands with wife and daughter at promotion ceremony.

Maintaining Your Military Health Records Overseas

News
Mar. 12, 2024

No matter where you live, it’s important for your electronic health record to be complete and up to date. For...
Read More
A doctor points to an educational display while speaking to a patient.

DOD Amends Assisted Reproductive Services Policy...

News
Mar. 11, 2024

DOD amended its policy covering assisted reproductive technology services to expand access for severely ill...
Read More
Woman looks at smartphone

See What’s in Store for the TRICARE Pharmacy Pro...

News
Mar. 07, 2024

The most recent TRICARE pharmacy contract, known as TRICARE Pharmacy 5th Generation (TPharm5), started on Jan...
Read More
Join our next TRICARE Webinar - Using Your TRICARE Pharmacy Benefits on March 14, 2024 from 1 to 2 p.m. ET.

Learn About TRICARE Pharmacy Benefits at March 1...

News
Feb. 29, 2024

Are you making the most of your prescription drug coverage? Have you heard about changes to the process for...
Read More
A prescription bottle is filled

Change Healthcare Cyberattack Impact on MHS Phar...

News
Feb. 22, 2024

A reported cyberattack on the nation’s largest commercial prescription processor, Change Healthcare, has...
Read More

March 21, 2024

The HIPAA Privacy Rule and Military Health Care: What Parents of Minors Need To Know

Are you the parent or legal sponsor of a minor child? If so, there are things you should know about what access you have to your child’s health care records and choices. The Health Insurance Portability and Accountability Act Privacy Final Rule protects minors’ privacy concerning their health care choices and treatment.

March 20, 2024

Get To Know Your TRICARE Options in the U.S.

Are you new to TRICARE and wondering what your health, dental, and vision coverage options are? If you live in the United States, the TRICARE Choices in the United States Handbook is a great place to start.

March 15, 2024

New Feature of MHS GENESIS Patient Portal Allows Prescription Refills

The Defense Health Agency has launched a new feature that lets you request prescription refills through MHS GENESIS.

March 12, 2024

Maintaining Your Military Health Records Overseas

No matter where you live, it’s important for your electronic health record to be complete and up to date. For TRICARE Prime Overseas and TRICARE Prime Remote Overseas beneficiaries, there are processes that help make this possible.

March 11, 2024

DOD Amends Assisted Reproductive Services Policy for Severely Ill and Injured Active Duty Service Members

DOD amended its policy covering assisted reproductive technology services to expand access for severely ill and injured active duty service members.

March 7, 2024

See What’s in Store for the TRICARE Pharmacy Program in 2024

The most recent TRICARE pharmacy contract, known as TRICARE Pharmacy 5th Generation (TPharm5), started on Jan. 1, 2023. Since then, you may have experienced some enhancements to how you get your prescription drugs. In 2024, you can continue to expect improved access to pharmacy benefit services through the TRICARE Pharmacy Program.

Feb. 29, 2024

Learn About TRICARE Pharmacy Benefits at March 14 Webinar

Are you making the most of your prescription drug coverage? Have you heard about changes to the process for getting specialty drugs? Join us for a webinar, “Using Your TRICARE Pharmacy Benefits,” on Thursday, March 14, from 1 to 2 p.m. ET.

Feb. 22, 2024

Change Healthcare Cyberattack Impact on MHS Pharmacy Operations

A reported cyberattack on the nation’s largest commercial prescription processor, Change Healthcare, has affected military clinics and hospitals nationwide. On Feb. 21, 2024, Change Healthcare disconnected its systems to protect patient information. This is impacting all military pharmacies worldwide and some retail pharmacies nationally.

Feb. 14, 2024

Preventing TRICARE Fraud and Abuse Is Everyone’s Responsibility

Fraud and abuse can target your TRICARE medical, pharmacy, and dental coverage. If you think someone is committing fraud or abuse related to your TRICARE benefits, you should report it.

Feb. 6, 2024

Learn About TRICARE Pharmacy Network Changes for Specialty Drugs

The TRICARE Pharmacy Program is improving how we manage specialty drugs. Starting March 1, Accredo will provide specialty drugs and enhanced clinical services if you fill TRICARE-defined specialty prescriptions with TRICARE Home Delivery. Accredo will also stay in the TRICARE network as an in-network retail pharmacy.