An official website of the United States government
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

News | March 4, 2021

How to Turn on Automatic Refills for Your TRICARE Home Delivery Prescriptions

By TRICARE Communications

Are you looking to get the most out of your TRICARE pharmacy benefit? Make sure you take some time to check out the TRICARE pharmacy automatic refill program. With automatic refills, you won’t have to remind yourself to refill your prescription. Before you run out of medication, Express Scripts will refill and ship your prescription to you for up to a 90-day supply, over the course of a prescription written for a 1-year supply.
 
“With COVID-19 still a concern, we want beneficiaries to be aware of their options for filling prescriptions,” said Henry Gibbs, acting chief of the Purchased Care Branch, Pharmacy Operations Division at the Defense Health Agency. “Automatic refills through TRICARE Pharmacy Home Delivery helps to make sure you have enough medication on hand to take as instructed by your doctor. It’s safe, easy to use, and may save you money.”
 
Here are some details about automatic refills and how you can take advantage of this benefit.
 
How do I know if my prescription is eligible?
Many common maintenance medications that you may take for long-term therapy, like blood pressure medicine, are eligible for automatic refills. If your medication is eligible, you’ll see the “start automatic refills” option next to it when logged into your account.
 
To see if your medication is available through home delivery, use the TRICARE Formulary Search Tool. If you have questions, you can visit the Express Scripts website or call them at 1-877-363-1303.
 
How do I set up automatic refills for prescriptions?
To get started, simply login to the Express Scripts® mobile app or your online account. If you don’t have an account, you can register for one online. Once you’ve signed in, click on the “manage prescriptions” tab and then select an eligible prescription you would like to enroll. Eligible medications will have the “start automatic refills” option next to them. After you enroll your prescription, make sure you choose your preferred method of communication (phone call, email, or text message) to get alerts about your automatic refill orders.
 
Keep in mind, not all medications are eligible for the automatic refill program. And this service is only available through TRICARE Pharmacy Home Delivery. Some limits on home delivery may apply overseas.
 
How can I continue to get my medication if I’m almost out of refills?
When you’re on your last refill, Express Scripts will contact you by your preferred method of communication to make sure you’re still taking your medication. You’ll then have 10 days to respond that:
  • You’re still taking the medication
  • You want Express Scripts to renew your prescription
  • You want to continue to get your medication through automatic refills
 
After your response to continue is received, Express Scripts will contact your doctor to renew your prescription. If Express Scripts isn’t able to get in touch with your doctor, they’ll let you know. You may need to reach out to your doctor to continue on your medication. This consent step is required once your prescription expires to ensure you’re still taking the medication and continue to receive refills automatically. Keep in mind, your doctor may ask to see you before renewing your prescription. Once your order ships, the payment method you have on file will be charged for your pharmacy copayment.
 
Can I change or cancel an automatic refill order?
Yes. Express Scripts will contact you via your preferred communication method before every automatic refill to tell you they’re getting ready to start working on your order. This gives you time to change the date or cancel the prescription if you no longer need your medication. You can track your order through the Express Scripts® mobile app while it’s processed and shipped.
 
As you sign up for automatic refills, don’t forget to explore other pharmacy tools available online and through the app. You can set up daily, weekly, or monthly alerts to remind you to take your medication. You can also switch prescriptions you have at a military or retail network pharmacy to home delivery. Got questions about prescription costs? Visit TRICARE Pharmacy or download the TRICARE Costs and Fees Sheet.
 
Take command of your health and sign up for automatic refills to make it easier to get your medications delivered to you.
Service member works with pharmaceuticals.

New Prescription Refill System Coming to Militar...

News
Dec. 17, 2024

Do you get your prescriptions at a military pharmacy in the U.S.? You should know that the Defense Health...
Read More
Doctor uses a tablet.

Check the TRICARE Network Provider Directories A...

News
Dec. 11, 2024

If you get care outside of a military hospital or clinic, it’s important to understand your civilian provider...
Read More
Image of person holding cellphone and looking at calendar app. Text reads "TRICARE Open Season 2024: Open Season Ends Soon! Nov. 11 - Dec. 10"

TRICARE Open Season Ends Dec. 10: Your Last Chan...

News
Dec. 05, 2024

Time is running out to review and update your TRICARE health plan for 2025. TRICARE Open Season ends Tuesday,...
Read More
Map highlighting Wisconsin, Missouri, Arkansas, and Indiana. A small portion of Indiana is highlighted in blue (West Region); small portions of Wisconsin, Missouri, and Arkansas are highlighted in green (staying in the East Region).

Reminder: TRICARE Regions Are Changing Jan. 1, 2025

News
Dec. 03, 2024

There will be changes to the TRICARE regions in the U.S. on Jan. 1, 2025. While there will still be two...
Read More
Surgeons wearing scrubs stand around machine in operating room.

DHA Hospitals Honored for Surgical Excellence

News
Nov. 27, 2024

The American College of Surgeons National Surgical Quality Improvement Program has recognized three Defense...
Read More
Man works on a laptop

TRICARE Open Season: Understanding Who’s Eligible

News
Nov. 26, 2024

It’s that time of year again—TRICARE Open Season is here. Open season, which began Nov. 11, runs until Dec...
Read More
Mother and child look at laptop

How To Schedule an Appointment Using the MHS GEN...

News
Nov. 21, 2024

Navigating your healthcare appointments at military hospitals and clinics is convenient with the MHS GENESIS...
Read More
Doctor checks a child's hearing

TRICARE Now Covers Hearing Aids for Children of ...

News
Nov. 20, 2024

TRICARE has recently expanded its hearing aid coverage to include eligible children of retired service...
Read More

Dec. 17, 2024

New Prescription Refill System Coming to Military Pharmacies: What To Know

Do you get your prescriptions at a military pharmacy in the U.S.? You should know that the Defense Health Agency is upgrading to a new prescription refill system at military pharmacies. The new Interactive Voice Response system will help standardize refill notices.

Dec. 11, 2024

Check the TRICARE Network Provider Directories Ahead of 2025

If you get care outside of a military hospital or clinic, it’s important to understand your civilian provider options. TRICARE’s new regional contracts, which begin Jan. 1, 2025, will affect the TRICARE provider networks in the U.S. You’re now able to check the network provider directories for both the East Region and West Region.

Dec. 5, 2024

TRICARE Open Season Ends Dec. 10: Your Last Chance To Update Health Coverage for 2025

Time is running out to review and update your TRICARE health plan for 2025. TRICARE Open Season ends Tuesday, Dec. 10, marking your last day to enroll in a new plan or make changes to your health coverage.

Dec. 3, 2024

Reminder: TRICARE Regions Are Changing Jan. 1, 2025

There will be changes to the TRICARE regions in the U.S. on Jan. 1, 2025. While there will still be two TRICARE regions, six states currently in the East Region will move to the West Region. There are also some zip codes in four of these states that will be exceptions to the region changes.

Nov. 27, 2024

DHA Hospitals Honored for Surgical Excellence

The American College of Surgeons National Surgical Quality Improvement Program has recognized three Defense Health Agency hospitals for their outstanding surgical care.

Nov. 26, 2024

TRICARE Open Season: Understanding Who’s Eligible

It’s that time of year again—TRICARE Open Season is here. Open season, which began Nov. 11, runs until Dec. 10. During this period, most beneficiaries with TRICARE Prime or TRICARE Select can make changes to their health plan for coverage starting Jan. 1, 2025.

Nov. 21, 2024

How To Schedule an Appointment Using the MHS GENESIS Patient Portal

Navigating your healthcare appointments at military hospitals and clinics is convenient with the MHS GENESIS Patient Portal’s scheduling feature.

Nov. 20, 2024

TRICARE Now Covers Hearing Aids for Children of Military Retirees

TRICARE has recently expanded its hearing aid coverage to include eligible children of retired service members. This new coverage results from a new statute. It aims to improve access to life-changing medical technology and help eligible children of retired service members get the hearing aids they need.

Nov. 15, 2024

Fifteen Military Hospitals Receive Leapfrog’s Highest Safety Grade

The Defense Health Agency announced 15 military hospitals got an “A” rating in Leapfrog Hospital Safety Grade fall 2024 assessment. This grade reflects the DHA’s ongoing dedication to transparency and to provide high-quality, safe care to service members and their families.

Nov. 11, 2024

TRICARE Open Season 2024 Begins: Learn if You Need To Take Action

Have you considered changing your family’s TRICARE health plan for 2025? Now is your opportunity: TRICARE Open Season starts Nov. 11 and runs through Dec. 10.