TRICARE Newsroom HomeArticles
News | March 18, 2021

MHS Nurse Advice Line Available 24/7 to Help You

By TRICARE Communications

When it comes to staying healthy, TRICARE knows having health and safety resources you can count on matters. Did you know that one of those resources is round-the-clock health care advice? If you ever have health-related questions or concerns, the Military Health System (MHS) Nurse Advice Line is available 24/7 and at no cost to you. 
 
“Minor injuries can happen anywhere and at any time,” said U.S. Public Health Service Lt. Bobby Taylor, MHS Nurse Advice Line program manager. “Whether you have sick child or need health care advice while traveling, the MHS Nurse Advice Line connects you to a registered nurse who can help you safely treat a non-emergency injury or illness from wherever you are.”
 
Depending on the severity of your injury or health concern, the nurse you speak with may help you get care at a nearby urgent care or emergency care facility. Your nurse can also: 
  • Provide evidence-based instructions to treat minor ailments at home
  • Answer your health care questions
  • Assess your symptoms and recommend the level of care you need
  • Help you schedule an appointment within 24 hours at a military hospital or clinic (if you’re enrolled to one and were recommended by the nurse)
Nurses are available 24/7. Your options for connecting with one include starting a secure web chat or video chat on the MHS Nurse Advice Line website. You can also call and speak to a nurse by phone. If you’re in the U.S., Guam, or Puerto Rico, call 1-800-TRICARE (1-800-874-2273) and choose option 1. For other country-specific numbers, you can find them on the website. Keep in mind, there’s no cost to use the MHS Nurse Advice Line. You just need to be a TRICARE beneficiary living or traveling in the U.S. or in a country with a military hospital or clinic. However, if you’re enrolled in the US Family Health Plan, you have a separate nurse advice line you can use.
 
Remember, the MHS Nurse Advice Line isn’t for emergencies that threaten your life, limb, eyesight, or safety. If you reasonably think you have an emergency, call 911 or go to the nearest emergency room.
 
Did you know that the MHS Nurse Advice Line can help if you think you’re experiencing COVID-19 symptoms? A nurse will assess your condition and recommend steps to take based on guidance from the Centers for Disease Control and Prevention. Keep in mind, you should only use the advice line if you think you’ve been exposed to COVID-19 or you think you have symptoms. For general COVID-19 information, such as updates on the COVID-19 vaccine, visit TRICARE COVID Guidance.
 
“The MHS Nurse Advice Line is committed to providing you with health care advice you can trust,” Taylor added. “So, take command of your health, and use this benefit whenever you need it.”
Stethoscope

Take Advantage of New Resources Through the TRIC...

News
Sep. 07, 2021

Did you know the TRICARE Overseas Program (TOP) made changes on Sept. 1 to improve your patient experience?...
Read More
TRICARE Pharmacy Program Overview

Pharmacy Questions? Get the Answers You’re Looki...

News
Sep. 02, 2021

Do you want to learn more about your TRICARE pharmacy benefit? If you’re enrolled in a TRICARE health plan,...
Read More
Service member administers COVID-19 vaccine to fellow service member

Department of Defense Mandates COVID-19 Vaccina...

News
Sep. 01, 2021

On Aug. 24, Secretary of Defense Lloyd J. Austin III issued a memo directing mandatory COVID-19 vaccinations...
Read More
FALLS CHURCH, Va. - All Active Duty and Ready Reserve Sailors are now required to be fully vaccinated against COVID-19.

​Navy Supports Mandatory COVID-19 Vaccination fo...

News
Sep. 01, 2021

FALLS CHURCH, Va. - All Active Duty and Ready Reserve Sailors are now required to be fully vaccinated against...
Read More
Baby lying down

Expecting a Baby? Here’s How TRICARE Can Help

News
Aug. 26, 2021

You just learned you’re going to be a mom. Congratulations—this is a happy and exciting milestone in your...
Read More
Secretary of Defense Lloyd J. Austin III yesterday issued a memorandum directing mandatory COVID-19 vaccinations for service members, a Pentagon official said today. John F. Kirby, Pentagon press secretary, said only Food and Drug Administration-approved vaccines will be mandatory.

Secretary of Defense Mandates COVID-19 Vaccinati...

News
Aug. 25, 2021

Secretary of Defense Lloyd J. Austin III yesterday issued a memorandum directing mandatory COVID-19...
Read More
Two service members talking

We’re Here for You: TRICARE Resources for Those ...

News
Aug. 24, 2021

The news out of Afghanistan has affected many in our community. We know this may cause stress to some service...
Read More
Navy recruits receive a COVID-19 vaccination in Pacific Fleet drill hall at Recruit Training Command in Great Lakes, Illinois. The COVID-19 vaccine will be mandatory for service members by mid-September, Secretary of Defense Lloyd J. Austin III said in a message to the force released yesterday. (U.S. Navy photo by Petty Officer 1st Class Spencer Fling)

Austin Seeks Presidential Approval for Mandatory...

News
Aug. 20, 2021

President Joe Biden asked Austin to consider how and when the COVID-19 vaccine could be added to the list of...
Read More

Sept. 7, 2021

Take Advantage of New Resources Through the TRICARE Overseas Program

Did you know the TRICARE Overseas Program (TOP) made changes on Sept. 1 to improve your patient experience? You now have access to a wide range of new resources to help you get the care you need.

Sept. 2, 2021

Pharmacy Questions? Get the Answers You’re Looking for With This TRICARE Resource

Do you want to learn more about your TRICARE pharmacy benefit? If you’re enrolled in a TRICARE health plan, you’re eligible for pharmacy coverage through the TRICARE Pharmacy Program, unless you have the US Family Health Plan, which has a separate pharmacy coverage.

Sept. 1, 2021

Department of Defense Mandates COVID-19 Vaccinations for Service Members

On Aug. 24, Secretary of Defense Lloyd J. Austin III issued a memo directing mandatory COVID-19 vaccinations for all uniformed service members. The news from the Department of Defense (DoD) comes after careful consultation with medical experts on ways to protect the health and readiness of the force during the COVID-19 pandemic.

Sept. 1, 2021

​Navy Supports Mandatory COVID-19 Vaccination for all Active Duty and Reserve Sailors

FALLS CHURCH, Va. - All Active Duty and Ready Reserve Sailors are now required to be fully vaccinated against COVID-19.

Aug. 26, 2021

Expecting a Baby? Here’s How TRICARE Can Help

You just learned you’re going to be a mom. Congratulations—this is a happy and exciting milestone in your life. But you may also feel nervous about what comes next, and that’s okay. TRICARE is here to help you every step of the way.

Aug. 25, 2021

Secretary of Defense Mandates COVID-19 Vaccinations for Service Members

Secretary of Defense Lloyd J. Austin III yesterday issued a memorandum directing mandatory COVID-19 vaccinations for service members, a Pentagon official said today. John F. Kirby, Pentagon press secretary, said only Food and Drug Administration-approved vaccines will be mandatory.

Aug. 24, 2021

We’re Here for You: TRICARE Resources for Those Struggling with the Events in Afghanistan

The news out of Afghanistan has affected many in our community. We know this may cause stress to some service members, military retirees, and their families. If you think you or a family member could benefit from mental health services, you’re covered with TRICARE.

Aug. 20, 2021

Austin Seeks Presidential Approval for Mandatory Troop Vaccinations by Mid-September

President Joe Biden asked Austin to consider how and when the COVID-19 vaccine could be added to the list of required vaccines for all service members when the Delta variant of the COVID-19 virus began to cause a spike in cases July 29. Austin, who was in Vietnam when the president made his speech on the subject, promised to "not let grass grow" as he made his decision.

Aug. 19, 2021

Protect Yourself from COVID-19 Variants

As scientists and health experts work to learn more about COVID-19, they’re urging you to keep your guard up. The virus that causes COVID-19 continues to change through mutation, which has caused new variants of the virus to appear in many places around the world.

Aug. 17, 2021

TRICARE Dental Program Covers Braces. But Does it Cover Clear Aligners?

Are you wondering if you can get clear aligners with the TRICARE Dental Program (TDP)? That’s a common question many TDP enrollees have—and we’ve got the answer for you. The TDP covers 50% of the cost of clear aligners and other orthodontic services up to the lifetime orthodontic maximum of $1,750.

Learn More about COVID-19 and the COVID-19 Vaccine.