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News | March 4, 2021

How to Turn on Automatic Refills for Your TRICARE Home Delivery Prescriptions

By TRICARE Communications

Are you looking to get the most out of your TRICARE pharmacy benefit? Make sure you take some time to check out the TRICARE pharmacy automatic refill program. With automatic refills, you won’t have to remind yourself to refill your prescription. Before you run out of medication, Express Scripts will refill and ship your prescription to you for up to a 90-day supply, over the course of a prescription written for a 1-year supply.
 
“With COVID-19 still a concern, we want beneficiaries to be aware of their options for filling prescriptions,” said Henry Gibbs, acting chief of the Purchased Care Branch, Pharmacy Operations Division at the Defense Health Agency. “Automatic refills through TRICARE Pharmacy Home Delivery helps to make sure you have enough medication on hand to take as instructed by your doctor. It’s safe, easy to use, and may save you money.”
 
Here are some details about automatic refills and how you can take advantage of this benefit.
 
How do I know if my prescription is eligible?
Many common maintenance medications that you may take for long-term therapy, like blood pressure medicine, are eligible for automatic refills. If your medication is eligible, you’ll see the “start automatic refills” option next to it when logged into your account.
 
To see if your medication is available through home delivery, use the TRICARE Formulary Search Tool. If you have questions, you can visit the Express Scripts website or call them at 1-877-363-1303.
 
How do I set up automatic refills for prescriptions?
To get started, simply login to the Express Scripts® mobile app or your online account. If you don’t have an account, you can register for one online. Once you’ve signed in, click on the “manage prescriptions” tab and then select an eligible prescription you would like to enroll. Eligible medications will have the “start automatic refills” option next to them. After you enroll your prescription, make sure you choose your preferred method of communication (phone call, email, or text message) to get alerts about your automatic refill orders.
 
Keep in mind, not all medications are eligible for the automatic refill program. And this service is only available through TRICARE Pharmacy Home Delivery. Some limits on home delivery may apply overseas.
 
How can I continue to get my medication if I’m almost out of refills?
When you’re on your last refill, Express Scripts will contact you by your preferred method of communication to make sure you’re still taking your medication. You’ll then have 10 days to respond that:
  • You’re still taking the medication
  • You want Express Scripts to renew your prescription
  • You want to continue to get your medication through automatic refills
 
After your response to continue is received, Express Scripts will contact your doctor to renew your prescription. If Express Scripts isn’t able to get in touch with your doctor, they’ll let you know. You may need to reach out to your doctor to continue on your medication. This consent step is required once your prescription expires to ensure you’re still taking the medication and continue to receive refills automatically. Keep in mind, your doctor may ask to see you before renewing your prescription. Once your order ships, the payment method you have on file will be charged for your pharmacy copayment.
 
Can I change or cancel an automatic refill order?
Yes. Express Scripts will contact you via your preferred communication method before every automatic refill to tell you they’re getting ready to start working on your order. This gives you time to change the date or cancel the prescription if you no longer need your medication. You can track your order through the Express Scripts® mobile app while it’s processed and shipped.
 
As you sign up for automatic refills, don’t forget to explore other pharmacy tools available online and through the app. You can set up daily, weekly, or monthly alerts to remind you to take your medication. You can also switch prescriptions you have at a military or retail network pharmacy to home delivery. Got questions about prescription costs? Visit TRICARE Pharmacy or download the TRICARE Costs and Fees Sheet.
 
Take command of your health and sign up for automatic refills to make it easier to get your medications delivered to you.
Lt. Col. Paula Neemann, 15th Healthcare Operations Squadron clinical medicine flight commander, demonstrates several birth options, such as an intrauterine device, at the 15th MDG’s contraceptive clinic at Joint Base Pearl Harbor-Hickam, Hawaii, May 6, 2021. The contraceptive clinic opened June 7 to service beneficiaries and provide same-day procedures without a referral. (Photo: U.S. Air Force 2nd Lt. Benjamin Aronson)

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